This Privacy Policy describes how Achernar LLC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use cupid7.com and related services (the “Service”). By using the Service, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information that you voluntarily provide when using the Service, including:
- Account registration information: name, email address, date of birth, gender.
- Profile information: photographs, biographical details, interests, preferences, and other information you choose to include in your profile.
- Communications: messages you send to other users through the Service.
- Payment information: billing details processed through our third-party payment processor (Stripe). We do not store your full credit card number on our servers.
- Correspondence: communications you send to us, including support inquiries.
- Survey and feedback responses, if any.
1.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- Device information: device type, operating system, browser type, unique device identifiers.
- Log data: IP address, access times, pages viewed, referring URL, and other usage statistics.
- Location data: approximate or precise geographic location based on your IP address or, with your consent, your device’s GPS.
- Cookies and similar technologies: we use cookies, web beacons, and similar tracking technologies to collect usage data and improve the Service.
1.3 Information from Third Parties
We may receive information about you from third-party authentication providers (such as Google or Apple) if you choose to register or log in using those services. We receive only the information you authorize those providers to share.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, maintain, and improve the Service.
- Create and manage your account.
- Facilitate matches and connections between users.
- Process transactions and send related information, including purchase confirmations and invoices.
- Send you technical notices, updates, security alerts, and administrative messages.
- Respond to your inquiries (subject to our operational capacity).
- Monitor and analyze usage trends to improve user experience.
- Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
- Enforce our Terms of Service and other policies.
- Comply with legal obligations.
3. How We Share Your Information
We may share your personal information in the following circumstances:
3.1 With Other Users
Your profile information (excluding private data such as your email address and payment details) is visible to other users of the Service. Your first name, photos, bio, and other profile details are displayed to potential matches.
3.2 With Service Providers
We share information with third-party vendors who perform services on our behalf, including payment processing (Stripe), cloud hosting (Microsoft Azure), media storage (Cloudflare), analytics, and customer support tools. These providers are contractually obligated to use your information only as necessary to provide services to us.
3.3 For Legal Reasons
We may disclose your information if required to do so by law, or if we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation, subpoena, or government request; (b) protect and defend the rights or property of the Company; (c) prevent fraud or address security or technical issues; (d) protect the personal safety of users or the public.
3.4 Business Transfers
If the Company is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will provide notice if your information becomes subject to a different privacy policy.
3.5 With Your Consent
We may share your information with third parties when you give us explicit consent to do so.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. After account deletion, we may retain certain data in anonymized or aggregated form for analytics purposes, and we may retain data as required by law or for legitimate business purposes (such as fraud prevention).
Messages and communication data may be retained for a reasonable period after account deletion for safety, legal compliance, and dispute resolution purposes.
Archived data related to suspended accounts is retained for up to three years for fraud prevention and legal compliance, after which it is permanently deleted.
5. Data Security
We implement commercially reasonable technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
WE CANNOT AND DO NOT GUARANTEE THE ABSOLUTE SECURITY OF YOUR INFORMATION. YOU ACKNOWLEDGE THAT YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK.
6. Your Rights and Choices
6.1 Account Information
You may update or correct certain account information at any time by logging into your account settings. You may also request deletion of your account by using the account deletion feature in the Service.
6.2 Location Data
You may control the collection of precise location data through your device settings. Note that disabling location services may limit certain features of the Service.
6.3 Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features of the Service.
6.4 Marketing Communications
You may opt out of receiving promotional emails by following the unsubscribe instructions in those messages. Even if you opt out, we may still send you non-promotional communications, such as those relating to your account or our ongoing business relationship.
6.5 California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise your rights, contact us at support@cupid7.com.
6.6 Other State Privacy Laws
Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, and others) may have similar rights regarding their personal information. To exercise any applicable rights, please contact us at support@cupid7.com. We will respond to verifiable requests within the timeframe required by applicable law.
7. Children’s Privacy
The Service is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 18, please contact us at support@cupid7.com.
8. International Users
The Service is operated from the United States and is intended for users located in the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws. By using the Service, you consent to the transfer of your information to the United States, which may not have the same data protection laws as your jurisdiction.
9. Third-Party Links and Services
The Service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated Privacy Policy on the Service. The “Last Updated” date at the top of this policy indicates when the latest revisions were made. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
12. Limitation on Support
Due to our operational capacity, we may not be able to respond to all inquiries or requests in a timely manner. We will make commercially reasonable efforts to address inquiries but do not guarantee specific response times. Automated systems may be used to process certain requests.