PLEASE READ THESE TERMS OF SERVICE (“TERMS”) CAREFULLY BEFORE USING CUPID7.COM (THE “SITE”) OR ANY RELATED MOBILE APPLICATIONS OR SERVICES (COLLECTIVELY, THE “SERVICE”). BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.
The Service is operated by Achernar LLC (“Company,” “we,” “us,” or “our”), a limited liability company organized under the laws of North Carolina, with its principal office at 5916 Cactus Valley Road, Charlotte, NC. You may contact us at support@cupid7.com or (919) 349-6620.
1. Eligibility
By using the Service, you represent and warrant that:
- You are at least 18 years of age.
- You have the legal capacity to enter into a binding agreement.
- You are not prohibited from using the Service under the laws of the United States or any other applicable jurisdiction.
- You have not been previously removed, banned, or suspended from the Service.
- You do not have any unresolved complaints or disputes with the Company.
- You will comply with these Terms and all applicable local, state, national, and international laws and regulations.
We reserve the right to refuse service, terminate accounts, or restrict access at our sole discretion, with or without cause or notice.
2. Account Registration and Security
To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
2.1 Phone Verification and SMS Consent
To enhance trust and safety, users are required to verify their phone number to make their profile visible to other users. During the verification process, you will enter your phone number in international format and click the “Send Code” button to request a one-time verification code via SMS. By providing your phone number and clicking “Send Code,” you expressly consent to receive a text message containing a verification code from Cupid7. Only verification codes are sent — no marketing or promotional messages. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message.
THE COMPANY IS NOT LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO MAINTAIN THE SECURITY OF YOUR ACCOUNT CREDENTIALS.
3. User Conduct
You agree not to use the Service to:
- Post any content that is false, misleading, defamatory, obscene, threatening, abusive, hateful, discriminatory, or otherwise objectionable.
- Harass, stalk, intimidate, threaten, or otherwise violate the legal rights of others.
- Impersonate any person or entity, or falsely state or misrepresent your identity, age, or affiliation.
- Post content that infringes any patent, trademark, copyright, trade secret, or other intellectual property or proprietary right of any party.
- Transmit viruses, malware, or any other harmful code.
- Use the Service for any commercial purpose, including advertising, solicitation, or spam.
- Use any automated means (bots, scrapers, crawlers) to access the Service.
- Collect, harvest, or store personal data of other users without their consent.
- Engage in any activity that could disable, overburden, or impair the Service.
- Use the Service for any illegal or unauthorized purpose.
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates these Terms, including without limitation removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.
4. User Content
By posting, uploading, or otherwise making available any content on the Service (“User Content”), you grant the Company a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with operating and providing the Service. This license continues even after you stop using the Service to the extent your User Content has been shared with other users or third parties.
You represent and warrant that you own or have the necessary rights and permissions to post your User Content, and that your User Content does not violate the rights of any third party. You are solely responsible for all User Content you submit.
THE COMPANY DOES NOT ENDORSE ANY USER CONTENT AND EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY IN CONNECTION WITH USER CONTENT.
5. Subscriptions and Payments
5.1 Subscription Plans
The Service offers both free and paid subscription tiers. Paid subscriptions (“Cupid7 Plus”) provide access to additional features as described on the Service at the time of purchase. Features and pricing are subject to change at any time without prior notice.
5.2 Billing
By purchasing a subscription, you authorize the Company to charge the payment method you provide on file on a recurring basis at the then-current rate for your chosen billing interval (monthly, semi-annually, or annually), plus any applicable taxes, until you cancel. Subscription fees are billed in advance at the beginning of each billing period.
5.3 No Refunds
ALL SUBSCRIPTION FEES ARE NON-REFUNDABLE. NO REFUNDS OR CREDITS WILL BE ISSUED FOR ANY PARTIAL SUBSCRIPTION PERIODS, UNUSED FEATURES, OR ACCOUNT TERMINATION (WHETHER BY YOU OR BY US). BY SUBSCRIBING, YOU ACKNOWLEDGE AND AGREE THAT NO REFUND WILL BE PROVIDED UNDER ANY CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO DISSATISFACTION WITH THE SERVICE, INABILITY TO FIND MATCHES, TECHNICAL ISSUES, ACCOUNT SUSPENSION OR TERMINATION FOR VIOLATIONS OF THESE TERMS, OR ANY OTHER REASON.
5.4 Cancellation
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. You will continue to have access to paid features until the end of your current billing cycle. No partial refunds will be issued.
5.5 Price Changes
We reserve the right to change subscription prices at any time. Price changes will take effect at the start of your next billing cycle following notice of the change. Your continued use of the Service after the price change constitutes your acceptance of the new price.
6. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.
7. Intellectual Property
The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Achernar LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
8. Third-Party Services and Links
The Service may contain links to third-party websites, services, or content that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party services. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of any third-party content, goods, or services.
9. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (C) ANY DEFECTS OR ERRORS IN THE SERVICE WILL BE CORRECTED; (D) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; OR (E) ANY MATCHES, CONNECTIONS, OR INTERACTIONS FACILITATED BY THE SERVICE WILL RESULT IN ANY PARTICULAR OUTCOME.
THE COMPANY DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS USERS AND MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT, CHARACTER, HONESTY, IDENTITY, OR INTENTIONS OF ANY USER. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. THE COMPANY IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, WHETHER ONLINE OR OFFLINE.
YOU ACKNOWLEDGE THAT THE COMPANY IS NOT OBLIGATED TO SCREEN, MONITOR, OR MODERATE USER CONTENT OR USER CONDUCT, THOUGH IT RESERVES THE RIGHT TO DO SO AT ITS SOLE DISCRETION.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ACHERNAR LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN CONNECTION WITH:
- Your access to, use of, or inability to use the Service.
- Any conduct or content of any user or third party on the Service.
- Any User Content posted on or transmitted through the Service.
- Unauthorized access, use, or alteration of your transmissions or content.
- Any interactions, meetings, or relationships with other users, whether online or in person.
- Any personal injury, property damage, emotional distress, or any other harm resulting from your use of the Service or interactions with other users.
IN NO EVENT SHALL THE COMPANY’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY DOLLARS ($50.00), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Indemnification
You agree to defend, indemnify, and hold harmless Achernar LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorneys’ fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any right of a third party, including intellectual property rights; (d) your User Content; or (e) your interactions with other users of the Service.
12. Dispute Resolution and Arbitration
12.1 Mandatory Arbitration
YOU AND THE COMPANY AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED EXCLUSIVELY BY BINDING INDIVIDUAL ARBITRATION, RATHER THAN IN COURT, EXCEPT THAT EITHER PARTY MAY SEEK EQUITABLE RELIEF IN COURT FOR INFRINGEMENT OR MISUSE OF INTELLECTUAL PROPERTY RIGHTS.
12.2 Class Action Waiver
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID.
12.3 Arbitration Procedures
Arbitration shall be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. The arbitration shall take place in Mecklenburg County, North Carolina, or at another mutually agreed location. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction.
12.4 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. To the extent litigation is permitted, you consent to the exclusive jurisdiction of the state and federal courts located in Mecklenburg County, North Carolina.
13. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
You may delete your account at any time through your account settings. Deletion of your account does not entitle you to any refund of subscription fees previously paid.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on the Service. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree with the modified Terms, your sole remedy is to discontinue use of the Service.
15. General Provisions
If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements.
The Company may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of the Company.
16. Assumption of Risk
YOU ACKNOWLEDGE AND AGREE THAT THERE ARE INHERENT RISKS IN MEETING AND INTERACTING WITH PEOPLE THROUGH AN ONLINE DATING SERVICE, INCLUDING THE RISK OF PHYSICAL HARM, EMOTIONAL DISTRESS, FRAUD, MISREPRESENTATION, AND CRIMINAL CONDUCT BY OTHER USERS. YOU ASSUME ALL RISKS ASSOCIATED WITH USING THE SERVICE AND INTERACTING WITH OTHER USERS, WHETHER ONLINE OR IN PERSON. THE COMPANY IS NOT RESPONSIBLE FOR SCREENING, VETTING, OR VERIFYING THE IDENTITY, BACKGROUND, OR STATEMENTS OF ANY USER.
YOU AGREE TO TAKE ALL NECESSARY PRECAUTIONS IN ALL INTERACTIONS WITH OTHER USERS, ESPECIALLY IF YOU DECIDE TO MEET IN PERSON. YOU SHOULD NOT PROVIDE FINANCIAL INFORMATION OR SEND MONEY TO OTHER USERS.
17. Electronic Communications
By using the Service, you consent to receiving electronic communications from us. These communications may include notices about your account, transactional information, and other information concerning or related to the Service. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically satisfy any legal communication requirements, including that such communications be in writing.
18. Contact Information
If you have any questions about these Terms, please contact us at: